Terms of Service

Effective date: 1st May, 2020

 

You the client agree to receive the services as described for the full duration of the program from us the service provider. By signing this agreement, you are entering into a legally binding contract for 6-weeks.

 

This is a combination of online and coaching workshops. Weekly coaching workshops are set at times convenient to both you as the client and your coach. Once confirmed, you will receive reminder notifications prior to your session commencing.

 

Either party may change this schedule with permission. Changes to the schedule must be communicated by your coach to you at least 24 hours prior to a session, the only exception being if your coach is seriously ill, or incapacitated and unable to make the session. This will then move to another time slot for that week, so that you are not disadvantaged.

 

It is your responsibility to attend every session on time, as well as complete the necessary pre-work for that week. To assist you, we will send you calendar invites and SMS reminders, but ultimately it is your responsibility to

  • Turn up to your sessions; and
  • Have done the necessary pre-work going through the course materials ahead of time.

 

If you cannot make a particular session, you may request to attend another session. that week. This is at the discretion of your coach and depends on availability. However, you need to make the necessary arrangements ahead of time, so that you do not miss your sessions.

 

Payment must be received before services can commence. Services may be temporarily suspended if your payment is not received on time. If you request to cancel within the first 48 hours of joining, you will not be liable for a cancellation fee. If your request to cancel is received between 48 hours and exactly 7 days from joining, you will additionally incur a daily $50 fee up to a maximum of $250.

 

After 7 days, you are not permitted to cancel your contract and are liable to pay out the balance owing. Your membership access and any scheduled coaching sessions will be immediately terminated upon cancellation. There are strictly no refunds on the program after the first 7 days. Should you choose to discontinue the program after the first 7 days, you simply forfeit your time and benefits of being in the program. We will make every attempt to be available to help you throughout the period of your enrolment as part of our original agreement, should you change your mind and wish to re-engage our services.

 

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.

 

Contact Us

If you have any questions, concerns or complaints about this Terms of Service please contact us: